HOSPITALITY LEADERSHIP FORUM

WHY ATTEND

OVER 90+ EXPERT SPEAKERS TOOK TO THE STAGE WITH THE MOST IMPRESSIVE PROGRAMME in 2018.

In 2018 hospitality professionals attended the conference with very positive feedback.  Our 2019 edition is aiming to be bigger and better.

Created in full consultation with our Advisory Board of leading industry experts, the 2018 programme was one of the most comprehensive ever seen for the industry.  Subjects addressed key issues, challenges and market developments locally, regionally and internationally meeting the needs of all hotel professionals from smaller independently owned to large international branded establishments.

Each day was packed with information and consists of in depth discussions and debates, allowing for delegates Q&A either publically in the main session or directly after in a private one to one with the speaker.

Each session contained up to 10 expert speakers with differing views and experiences, ensuring delegates got a full 360 range of insights and ideas taking away the most value.

If you are interested in being a part of our Advisory board or a speaker for 2019 please contact Fran Lupton on +2711 783 7250 or email FranLupton@dmgevents.com.

Hospitality leadership forum

A LOOK BACK ON THE 2018 PROGRAMME

Conference Day 1 – Sunday 24 June

TIMES
TOPICS

10:00

Welcome address 

Deputy Minister of Tourism of the Republic of South Africa 

10:15

KEYNOTE: Empowering women in hospitality leadership

The Department of Tourism recently established the Woman in Tourism organisation, aimed at addressing economic inequalities and challenges faced by women in the industry.  It has a target of 30% female representation in executive management and board directorship positions by 2022. This session explores the already inspirational women in hospitality that are paving the way for others and discusses their views on the challenges of modern leadership and how they would like to see the future strategy develop.

Panelists:

African hospitality trends and outlook: What does the future hold?

10:45

Speaker Introductions

11:00

Main session discussion:

The next generation of tourist is emerging and the hospitality and tourism sector is undergoing a seismic shift in the way it operates, affected by everything from changing economies and government policy to operational efficiencies, technology and balancing the guest experience. We take an in-depth look into the trends and factors influencing travel patterns and new projects and markets. 

Panelists:

12:15

Audience Q&A

12:30

Coffee with speakers

12:40

SESSION ENDS

Tourism and leisure: Why the destination is all about the experience

 12:45

Speaker Introductions

13:00

Main session discussion:

Travellers are looking at destinations from a new perspective. It’s not simply the place, they want to know ‘what they can do there’. It’s all about the experience, from rustic accommodation to tasting new foods and cultural experiences. This session looks at the opportunities of the ‘experience economy’ and how you can benefit.

Panelists:

14:15

Audience Q&A

14:30

Coffee with speakers

14:40

SESSION ENDS

F&B Strategy: Back to basics from the street to the top hotels

14:45

Speaker introductions

15:00

Main session discussion:

A look at what tomorrow’s visitor will expect from your restaurant and bar. Guests want more and in-house hotel restaurants, bars and lounges are changing across the world. The market is worth USD $49 billion worldwide, so how can you take a bigger slice? In this session top chefs and restauranteurs look at new opportunities and trends.

Moderator: Martin Kobald, Vice president, World Association of Chefs Societies

Panelists:

16:15

Audience Q&A

16:30

Coffee with speakers

16:40

SESSION ENDS

Conference Day 2 – Monday 25 June

TIMES
TOPICS
Development and investment: The new look properties entering Africa

10:45

Speaker introductions

11:00

Main session discussion:

The all new super builds are coming to Africa.  The large mixed use multiple accommodation complexes usually seen in Dubai, USA and Europe have arrived and this is your chance to hear from the management team of the newest development. And it doesn’t stop here, leading hotel brands are building or planning expansion across the continent – so why is Africa hot property for hospitality development and investment?

Panelists: 

12:15

Audience Q&A

12:30

Coffee with speakers

12:30

SESSION ENDS

Design & Architecture: Why tomorrow’s hotel will look very different from today

12:35

Session brought to you by International Slab Sales

12:35

Speaker introductions

13:00

Main session discussion:

From bold colours, textures and quirky style to ‘bringing the outdoors inside’ and integrating with the surroundings, architects and designers will always offer us something new. This session discovers the successes, takes a look at new build plans, how operators can get more involved in projects and why hotel lobbies are set to become the epicenter of the hotel.  Hear from experts how you can translate the latest fashions and trends into your hotel or restaurant.

Moderator: Clive Shepherd, Chairman, DSA Architects International

Panelists:

14:15

Audience Q&A

14:30

Coffee with speakers

14:30

SESSION ENDS

Harnessing the power of change – Where does todays GM sit?

14:35

Speaker introductions

15:00

Main session discussion:

It has been said that “30% of your efficiency is lost because you are at the wrong place”. Few roles in the hotel have changed so significantly over the past decade as that of the General Manager and no one has to understand the industry and business so thoroughly. This session for GMs only looking at the challenges today…and tomorrow.

Panelists: 

16:10

Audience Q&A

16:15

Coffee with speakers

16:30

SESSION ENDS

Quality Positioning of Africa through Quality Assurance

16:30

Speaker introduction and main session discussion:

As a continent, Africa needs to ensure that the quality of accommodation product is of such a standard to enable to compete with for its share of international tourists.

Whilst Africa has seen an increase in large brand Hotel Groups, who offer consistent operating standards entering the market in recent years, there remains notable inconsistency of standards in accommodation across most of the continent.

What mechanisms are available or should be available to assist the continent in improving standards and with it, its positing as a quality option for international tourists.

Panelists: 

17:00

Cocktail networking function brought to you by South Africa Tourism (SAT)

Conference Day 3 – Tuesday 26 June

TIMES
TOPICS
Technology: What does the future look like?

10:15

Speaker introductions

10:30

Main session discussion:

Accor Hotels has invested €225 million in their strategy for 2018 and with hotels across the world forecast to spend 7% more on technology over the next three years how will spend today result in more guests in the future.

Panelists:

Followed by

Security & compliance: Mitigating risk and exploring opportunities in a new digital economy

11:15

Speaker introductions

11:30

Main session discussion:

Online is the future, we’re there already. It brings you and your guests, huge benefits. But also brings a huge responsibility. The question you need to ask is do you feel safe and what’s at risk my money, my brand or both? This session will give insights into the GDPR legislation, PCI compliance, security platforms and why investing in high-tech security is the future of smart hotels.

Panelists:

12:15

Audience Q&A

12:30

Coffee with the speakers from both sessions

12:40

SESSIONS ENDS

Digital marketing & branding:  Attracting tomorrow’s guest today

12:45

Speaker introductions

13:00

Main session discussion:

Take your marketing to the next level in this session. While 2018 is described as the ‘roller-coaster’ year for many hoteliers and restauranteurs, online travel spend is forecast to grow from $533 billion in 2015 to $762 billion by 2019. And whilst mobile is key with almost two thirds of guests making their purchase there, your entire marketing needs to be agile so you can adapt to a fast shifting landscape. Experts discuss how you can use the latest thinking and tools to gain the edge on your competitors.

Moderator: Ross Kata, Head of marketing and sales, Legacy Hotels & Resorts

Panelists:

14:00

Audience Q&A

14:15

Coffee with speakers

14:25

SESSION ENDS

Recruitment & training: Rethinking human capital and re-engineering your staff to ‘live’ the brand

14:30

Speaker introductions

14:45

Main session discussion:

To continue to serve customers of the future and harness the opportunities of new technologies, you should imagine your staff as brand ambassadors. The Disney theme park empire remains one of the finest examples of staff who live the brand. You can do the same. An engaged workforce is a productive workforce. So, what is the formula for ensuring employees are directly contributing to your property’s success and bottom line. Our HR experts provide great ideas and insights that are transferable to any size hotel or restaurant

Panelists:

15:45

Audience Q&A

16:00

Coffee with speakers

16:10

SESSION ENDS

*Conference programme subject to change

2018 Hospitality Leadership Forum Sponsors

Liquid Concepts 6
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